Privacy and Cookies Policy
Privacy & Cookies Policy
NOUH – From the Heart of the Hive
Last Updated: October 16, 2026
At NOUH, we respect your privacy and value the trust you place in us. We are committed to handling personal information responsibly and transparently, while implementing appropriate measures to protect it when you browse our website or purchase our products.
This policy explains how personal data may be collected, used, shared, retained, and protected, as well as how cookies and similar technologies may be used.
1. Scope of This Policy
This policy applies to visitors and customers of our official website:
It covers personal information collected when browsing our website, creating an account, placing an order, contacting customer service, or subscribing to marketing communications.
2. Information We May Collect
Depending on how you interact with our website, we may collect:
- Identity Information: Your name and information provided when registering or purchasing.
- Contact Information: Your phone number and email address.
- Delivery Information: Shipping address, city, region, and delivery instructions.
- Order Information: Purchased products, quantities, order values, and transaction history.
- Payment Information: Payment status, transaction references, and information required to confirm payments or process refunds. Payment card details may be processed directly by third-party payment providers.
- Technical Information: IP address, browser type, device information, visited pages, and website usage data.
- Customer Support Information: Inquiries, complaints, and feedback submitted through our support channels.
3. How We Use Your Information
Subject to applicable legal requirements and lawful grounds for processing, we may use personal information to:
- Process, prepare, and deliver orders.
- Communicate order updates and shipping information.
- Process payments and eligible refunds.
- Provide customer support and respond to inquiries.
- Manage customer accounts and improve shopping experiences.
- Maintain website security and prevent fraud.
- Analyze website performance and improve our services.
- Send promotional communications where legally permitted and with consent when required.
- Comply with applicable legal and regulatory obligations.
4. Sharing Your Information
We may share necessary information with service providers supporting our business operations, including:
- Shipping and delivery partners.
- Payment processing providers.
- Website hosting and technical service providers.
- Order management and customer support providers.
- Analytics and advertising service providers, subject to applicable requirements.
- Public authorities where disclosure is legally required.
We do not sell your personal information to third parties.
We aim to limit data sharing to what is necessary for the relevant service and apply appropriate safeguards.
5. Data Security
We seek to implement reasonable technical and organizational measures to protect personal information against unauthorized access, loss, alteration, or unlawful disclosure.
However, no electronic system or internet transmission method can be guaranteed to be completely secure.
6. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, comply with legal, accounting, or tax obligations, and resolve disputes or complaints.
When retention is no longer necessary, information will be deleted or anonymized in accordance with applicable requirements.
7. Your Privacy Rights
Subject to applicable laws and legal limitations, you may have the right to:
- Know what personal information we hold about you.
- Request access to your personal information.
- Request correction of inaccurate or incomplete data.
- Request deletion where legally permitted.
- Object to or request restrictions on certain processing activities where applicable.
- Withdraw consent for processing based on consent, without affecting previous lawful processing.
- Submit complaints to the relevant regulatory authority.
You may contact us to submit a privacy-related request.
8. Cookies and Similar Technologies
Cookies are small files that may be stored on your device when visiting our website.
They help support website functionality, remember preferences, and provide insights into website usage.
Depending on the services actually enabled, our website may use:
Essential Cookies
Support core functions such as shopping carts, account sessions, and security.
Preference Cookies
May remember selected settings, such as language and display preferences.
Analytics Cookies
May help us understand website traffic, visitor interactions, and overall performance.
Marketing and Advertising Cookies
May be used, where enabled and legally permitted, to measure advertising performance or deliver more relevant marketing content.
9. Managing Cookie Preferences
You may manage cookies through your browser settings or through our website's consent management tool, where available.
Disabling essential cookies may affect certain website features.
Non-essential analytics and marketing cookies are subject to applicable consent requirements.
10. Marketing Communications
We may send product news, offers, and promotional messages by email, SMS, or WhatsApp where we have an appropriate lawful basis.
You may opt out of marketing communications using the available unsubscribe method or by contacting our customer service team.
Opting out of promotional messages does not prevent necessary transactional communications relating to your orders.
11. Third-Party Websites
Our website may contain links to external websites or services.
These third parties operate under their own privacy policies, which we recommend reviewing before providing personal information.
12. International Data Transfers
Certain technology, hosting, or payment services may involve processing personal information outside Egypt.
Where applicable, such transfers will be subject to relevant legal requirements and appropriate safeguards.
13. Children's Privacy
Our website is intended for individuals legally eligible to make purchases.
We do not intentionally seek to collect children's personal information without meeting applicable legal requirements.
If you believe a child's information has been collected inappropriately, please contact us for review.
14. Changes to This Policy
We may update this policy to reflect changes in our services, technologies, or legal obligations.
The revised version will be published on this page with an updated effective date.
15. Contact Us
For privacy questions, cookie inquiries, or personal data requests:
Brand: NOUH Honey
Website: www.nouhhoney.com
WhatsApp: +20 155 492 9896
NOUH – From the Heart of the Hive.